Frequently Asked Questions
Everything you need to know about your Emilia Wickstead experience.
What is your shipping policy for international orders?
We offer worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 3-7 business days, with all duties and taxes calculated at checkout for most destinations.
How do I return a garment?
Items can be returned within 14 days of receipt, provided they are in their original condition with all tags attached. Please use our online portal to initiate a return and receive a prepaid shipping label.
Can I request a bespoke or made-to-order piece?
Yes, Emilia Wickstead offers a world-renowned Bespoke service. You can book a private consultation at our London flagship store or virtually to create a custom garment tailored to your specifications.
How do I ensure I select the correct size?
Each product page features a detailed size guide. As our collections often follow UK sizing, we recommend referring to the measurements provided or contacting our concierge for personalized fit advice.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How should I care for my Emilia Wickstead items?
To maintain the integrity of our high-quality fabrics, we recommend professional dry cleaning for most garments. Specific care instructions can be found on the internal label of each piece.